Terms of Service

These Terms of Service (“Terms”) govern access to and use of TrueNMS, including its website, hosted monitoring service, software, probes, alerts, and related features (collectively, the “Service”). By creating an account or using the Service, you agree to these Terms.

1. Eligibility and accounts

You must be legally able to enter into these Terms. You are responsible for accurate account information, protecting credentials, activity performed through your account, and promptly notifying TrueNMS of suspected unauthorized access. Organization administrators control membership and permissions within their organization.

2. Authorized monitoring

You may monitor only systems, networks, domains, addresses, certificates, and devices that you own or are expressly authorized to monitor. You are responsible for obtaining all required permissions and for configuring probes, credentials, targets, notification recipients, and retention settings lawfully.

3. Acceptable use

You must not use the Service to violate law, infringe rights, gain unauthorized access, distribute malware, disrupt systems, scan targets without permission, evade security controls, send abusive traffic, or interfere with the Service or other customers. TrueNMS may suspend activity that presents a security, legal, or operational risk.

4. Monitoring results and alerts

Monitoring results, maps, uptime figures, incidents, and notifications are informational. Network conditions, remote systems, probes, third-party providers, delivery delays, configuration errors, and maintenance may affect accuracy or availability. The Service is not a substitute for independent safety, emergency, life-support, or business-continuity controls.

5. Plans, trials, and payment

Plan limits, intervals, included features, trial terms, and prices are shown at purchase or in the customer portal. Paid subscriptions renew according to the selected billing interval until canceled. Taxes may apply. Except where law requires otherwise, charges already incurred are non-refundable. TrueNMS may change future pricing or plan features with reasonable notice.

6. Customer data and privacy

You retain ownership of data you submit to the Service. You grant TrueNMS the limited rights needed to host, process, transmit, back up, and display that data to operate, secure, and improve the Service. The Privacy Policy explains how personal information is handled.

7. Software and intellectual property

TrueNMS and its licensors retain all rights in the Service, branding, software, documentation, and related materials, excluding customer data. Subject to these Terms, TrueNMS grants you a limited, non-exclusive, non-transferable right to use the Service for your organization. You may not copy, resell, reverse engineer, or circumvent restrictions except where applicable law expressly permits it.

8. Service changes and availability

TrueNMS may maintain, update, improve, replace, or discontinue Service features. Reasonable efforts are made to provide a reliable service, but uninterrupted or error-free operation is not guaranteed. Planned or emergency maintenance may temporarily affect monitoring and alerts.

9. Suspension and termination

You may stop using the Service at any time. TrueNMS may suspend or terminate access for nonpayment, material breach, unlawful activity, security risk, or harm to the Service or others. Upon termination, access ends and customer data may be deleted after a reasonable retention period, subject to legal obligations and backup cycles.

10. Disclaimers

To the fullest extent permitted by law, the Service is provided “as is” and “as available,” without warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted availability, or error-free operation.

11. Limitation of liability

To the fullest extent permitted by law, TrueNMS will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption. TrueNMS’s aggregate liability arising from the Service will not exceed the amount you paid for the Service during the twelve months before the event giving rise to the claim.

12. Changes to these Terms

TrueNMS may update these Terms. Material changes will be communicated through the Service or other reasonable means. Continued use after the effective date of updated Terms constitutes acceptance where permitted by law.

13. Contact

Questions about these Terms may be submitted through the support contact information made available by TrueNMS or through your account’s normal support channel.